Legal
Terms of Service
Last updated: 1 September 2026
1. Who we are
Nebor is a go-to-market and RevOps agency. We design, build, and implement GTM systems for B2B companies: outbound engines, demand generation systems, data hygiene, and CRM operations.
Registered address: Assendelverstraat 42B, 2013 SK Haarlem, the Netherlands
Chamber of Commerce (KvK): 99806045
Email:
Phone:
In these terms, “Nebor”, “we”, “us”, and “our” refer to Nebor. “You” and “your” refer to the client entering into an agreement with us.
2. When these terms apply
These terms apply to every proposal, offer, and agreement between Nebor and a client, and to all services we deliver. Your own purchasing or general terms do not apply, unless we accept them explicitly and in writing.
If a signed agreement or proposal between us contains a provision that conflicts with these terms, the signed agreement takes priority.
3. How an agreement forms
Our proposals are informative until both parties confirm them. An agreement forms when you accept our proposal in writing (email counts), or when we both sign a contract. Work we start at your request before formal acceptance falls under these terms as well.
4. What we deliver
We build and run go-to-market systems: outbound campaigns, workflow automation, CRM implementation and hygiene, enrichment pipelines, and the reporting around them. The specific scope, deliverables, and timeline for your engagement are set out in your proposal.
We perform our services with care and professional skill. Our commitment is a best-efforts obligation. Campaign outcomes depend on factors we do not control, such as your market, your pricing, your product, and your sales team. We therefore do not guarantee specific results, response rates, meeting volumes, or revenue, unless your proposal states a guarantee explicitly.
5. What we need from you
Good systems need input from both sides. During an engagement you agree to:
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Give us access to the tools and accounts the work requires, such as your CRM, sending domains, and LinkedIn accounts.
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Make relevant team members available for onboarding, strategy sessions, and feedback rounds.
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Respond to campaign drafts, targeting proposals, and questions within a reasonable time, so the work keeps moving.
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Provide accurate information about your products, services, and claims, so our messaging stays truthful.
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Tell us during planning about any industry-specific rules that affect outreach in your market, so we can build around them.
Delays caused by missing access, missing input, or late feedback can shift timelines and do not suspend payment obligations.
6. Pricing and payment
Pricing is set per engagement and confirmed in your proposal before we start. We invoice monthly, with the first invoice due at the start of the engagement to cover setup and infrastructure.
Invoices are due within 14 days of the invoice date, unless your proposal states otherwise. If an invoice remains unpaid after a reminder, we may charge statutory commercial interest and pause work until payment arrives. Third-party costs, such as software subscriptions and data credits bought on your behalf, are passed through at cost unless agreed otherwise.
We may adjust our rates once per year. We will announce any adjustment at least one month before it takes effect, and it will not change the price of a running fixed-term engagement.
7. Term and ending the agreement
Engagements run for a minimum of three months. The first weeks go into setup, domain warming, and testing, and the system needs the full period to produce reliable results. After the minimum term, the agreement continues monthly and either party can end it with one month’s written notice.
Either party may end the agreement immediately, in writing, if the other party materially breaches the agreement and does not fix the breach within 14 days of written notice, or if the other party is declared bankrupt or granted suspension of payments.
When an engagement ends, we hand over the systems, campaign data, and documentation. Amounts owed for work already performed remain due.
8. Data protection
Both parties comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Where we process personal data on your behalf, such as prospect data in your campaigns, we process it only for the agreed purposes and protect it with appropriate technical and organizational measures. Where the GDPR requires it, we will enter into a data processing agreement with you.
You remain responsible for the lawfulness of the instructions you give us and for compliance obligations that rest on you as a business, such as honoring opt-outs in your own sales process after handoff.
How we handle personal data on our own website is set out in our Privacy Policy.
9. Intellectual property
Your business information, customer data, and brand assets remain yours. We never use them for other clients.
The systems and workflows we build in your accounts are yours to keep and run after the engagement ends. That is the point of working with us. The underlying methods, templates, and know-how we bring to the work remain ours, and we stay free to use them for other clients.
Campaign materials we create for you, such as email copy and LinkedIn messages, are yours to use during and after the engagement.
10. Confidentiality
Both parties keep confidential information confidential: business strategies, customer data, pricing, performance results, and technical configurations. Neither party shares this information with third parties, except where needed to perform the agreement or where the law requires disclosure. We only reference your company as a client or case study with your written permission.
11. Liability
Our total liability for damages arising from or related to the agreement is limited to the fees you paid us in the three months before the event that caused the damage. We are not liable for indirect damage, such as lost profit, lost savings, or reputational damage.
These limits do not apply where damage results from our intent or deliberate recklessness. Any claim expires if you do not report it to us in writing within 12 months after you discovered the damage or reasonably should have.
12. Force majeure
Neither party is required to perform obligations that are blocked by circumstances outside its reasonable control, such as outages of third-party platforms, changes to platform policies that make a channel unusable, or other events qualifying as force majeure under Dutch law. If a force majeure situation lasts longer than 30 days, either party may end the affected part of the agreement in writing, without owing damages.
13. Changes to these terms
We may update these terms from time to time. The version on our website applies to new agreements. For running agreements, we will notify you of material changes before they take effect.
14. Governing law and disputes
Dutch law governs these terms and every agreement between us. If a dispute arises, we first try to resolve it together in good faith. Disputes we cannot resolve are submitted to the Noord-Holland District Court, location Haarlem.
15. Questions
Questions about these terms? Email hello@nebor.io and we will get back to you.
